1. About these Seller Terms
These Seller Terms are an agreement between you and Eppler Software, a sole proprietorship registered in British Columbia that does business as Snapcaster ("Snapcaster", "we", "us", "our"). They apply when you sell on the Snapcaster marketplace. The Terms of Service also apply to you, and if the two conflict, these Seller Terms govern your selling.
You accept these Seller Terms when you register as a Seller, and we record the version you accepted. The version and effective date at the top of this page identify this text.
In these Seller Terms, a "Buyer" is the person who places an order with you, and an "order" is the part of a marketplace checkout that you sell.
2. Who may sell
Selling on Snapcaster is by invitation. You may sell if you live in Canada and are the age of majority in your province or territory (19 in British Columbia), or if you sell for a business operating in Canada and can bind it. We review every Seller before their listings appear, and we may accept or decline an application at our discretion.
Before your listings appear, you must complete the setup steps your seller dashboard lists. They include your seller profile (your legal name, your address, whether you sell as an individual or a business, and your GST/HST registration status), an authenticator for your account, confirming that you ship from Canada, payout setup with Stripe, our review of your store, and acceptance of the current version of these Seller Terms.
You can list cards on Snapcaster directly, import them, or connect a supported inventory platform so your listings sync from your system.
3. What you may list
You may list physical raw single cards from every game in the Snapcaster catalog. You may not list sealed products, presales, drop-shipped items, mystery products, repacks, digital codes, proxies, counterfeits, graded cards, or slabbed cards.
Each listing names the exact card, printing, language, finish, condition, quantity and price. You may list only cards you own or are authorised to sell, that you physically hold in Canada, and that you can ship.
Snapcaster may show a catalog image to identify the printing. A catalog image is not a photograph of the exact card and does not show its condition. The condition is your declaration. Snapcaster does not inspect, grade or authenticate cards before or after sale.
4. Your promises about every card
You promise that every card you list and ship:
- is genuine, and not a counterfeit or a proxy;
- matches its listing, including its printing, language, finish and condition, or is in better condition;
- is yours to sell, or you are authorised to sell it.
Buyers keep every right the law gives them against you as the seller of the card.
5. Condition grading
Every card is listed in one of five conditions: Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP) or Damaged (DMG). Inspect the card in clear light outside a sleeve, and check the front, back, edges, corners, surface and structure. For foil cards, also check for scratching, clouding, peeling and curl. Judge the whole card by its most significant defect, rather than averaging a damaged area against cleaner areas. If you are unsure between two conditions, choose the lower one.
The definitions below are the standard for Magic: The Gathering cards. For other games, use the same condition names and describe the card honestly.
5.1 Near Mint (NM)
A Near Mint card is clean and structurally sound, with no creases, bends, liquid damage, dirt, clouding, or missing material. Only very slight handling wear is acceptable, such as one or two tiny edge or corner marks or a faint surface mark visible on close inspection. A card with repeated whitening, noticeable scratching, binder dents, or shuffle wear is not Near Mint.
5.2 Lightly Played (LP)
A Lightly Played card may have minor edge or corner whitening, a few light scratches, or mild shuffle wear, while remaining clean and structurally sound. The wear must be limited and must not dominate the card's appearance. Creases, significant bends, liquid damage, heavy clouding, grime, or missing material are not Lightly Played.
5.3 Moderately Played (MP)
A Moderately Played card has clearly visible play wear, which may include broader whitening, scuffing, several scratches, surface wear, or a minor binder dent. The card must remain intact, legible, and fit for ordinary sleeved play. A pronounced crease, liquid damage, a tear, a peeling layer, writing, or severe structural weakness belongs in a lower condition.
5.4 Heavily Played (HP)
A Heavily Played card has extensive wear, such as heavy whitening, deep or numerous scratches, strong clouding, grime, small bends, or a minor crease. It remains complete and identifiable, and can be handled in a sleeve without loose or missing material. Major creases, tears, liquid damage, peeling, holes, writing, or severe deformation are Damaged.
5.5 Damaged (DMG)
A Damaged card has one or more serious defects, such as a major crease, a tear, liquid damage, ink or writing, peeling layers, missing material, a puncture, a severe bend, heavy staining, or structural weakness. Damaged describes condition only. It never permits a proxy, a counterfeit, or a card whose identity is obscured, and a card that cannot be matched to its exact catalog entry must not be listed.
6. Fulfilling orders
You must ship the exact card, printing, language, finish, and condition or better that the Buyer ordered. You may never decide on your own to send anything else.
If you cannot ship a line as listed, you must file a Fulfillment report from the order before you ship, naming each affected line as a removal or as a substitution. A substitution may only offer another of your own live listings of the same catalog card, shown to the Buyer with its own condition, finish, language and printing, at a credit you choose that is no more than what the line is still worth. A substitute replaces everything left on its line. The Buyer alone answers the report, and may accept it, have every affected line removed instead, or cancel the whole order for a full refund. Until the Buyer answers, you may ship only what was ordered, and shipping a reported line cancels the report. An order placed without an account has no way to answer a report, so on a guest order a line you cannot ship is cancelled or refunded instead.
A price mistake or a later change in market price does not excuse refusing to fulfil an order.
7. Shipping
You set your own flat shipping options for all of Canada, including each option's price, whether it is tracked, and its latest delivery estimate. The Buyer chooses one option at checkout, and the order keeps that option's details even if you later change it.
Package cards securely and send them only to the address on the order. If anyone asks you to ship somewhere else, refuse and send the request to support@snapcaster.ca, because shipping to another address removes our payment fraud protection for that order.
You must ship by the end of the third business day after the order is placed. Business days are Monday to Friday in Toronto (Eastern) time, excluding federal general holidays, and the day the order is placed does not count. A late order is flagged for review and its payout is paused until it ships, but it is not cancelled automatically.
For tracked shipping, enter the carrier and tracking number, and an official carrier link if you have one. We show these to the Buyer as details you entered, and we do not check them with the carrier. For untracked shipping, you confirm that you sent the order instead. A Buyer who chooses untracked shipping keeps the protection described in section 9, and you bear the risk that an untracked parcel does not arrive.
Marking an order delivered is for information only. We do not use it alone to release a payout or to decide that a parcel arrived.
8. Cancellations
If you cannot ship an order at all, cancel it from your seller dashboard as soon as possible. The Buyer then gets back everything they paid.
A Buyer may ask to cancel an order, or some of its items, before it ships, and may ask for a refund after it ships. You decide whether to accept.
Every cancellation and Fulfillment report counts in our review of your store. Repeated cancellations, missed shipping deadlines, inaccurate listings or unresponsiveness may lead to the steps in section 17.
9. Buyer problems and support cases
Buyers report problems with an order from the order page, and we handle every case. We ask Buyers to report missing, wrong, damaged or misgraded cards within 48 hours of delivery, and a parcel that has not arrived within 30 days after its estimated delivery date. We review every report case by case, including reports made later than these times.
We may ask you for photos, tracking, packaging details or other evidence. Reply to a support case promptly. If you have not replied with evidence or a proposed resolution within five business days, we may decide the case on the evidence we have.
Depending on the evidence, the outcome may be a full or partial refund to the Buyer, or a return of the card at your cost. For an approved return, you pay for tracked postage and suitable packaging, and you give your return address privately through our support team. Singles cannot be returned because the Buyer changed their mind or the market price moved. A return the Buyer sends without our approval, or a parcel the Buyer refuses, is not covered unless we approved it or the law requires a remedy.
Authenticity. Snapcaster does not authenticate cards and does not offer an authentication service. If a Buyer raises a credible concern that a card is not genuine, we may ask both of you for evidence and tell the Buyer not to alter or return the card until we give instructions. If we decide the card is likely not genuine, or you cannot show that it is, we may refund the Buyer, have the card returned at your cost, recover the refund from you under section 12, hide your listings, and suspend your store. Hiding your listings or suspending your store while we review a concern is a precaution, not a finding that a card is counterfeit.
Payout pauses. We may pause the payout for an order while we review a problem with it. A pause on one order does not pause your other orders unless the conduct is serious or repeated.
10. Seller fees
The following fees apply to each order:
- a marketplace fee of 5% of the card price, capped at C$50 per card, unless we agree a lower rate with you;
- a payment processing fee of 2.9% + C$0.30 on the total the Buyer paid for your order, including shipping and tax.
GST/HST on the marketplace fee, and BC PST for Sellers in British Columbia, is added to it. Fees are deducted from the order's payout, and each order's fees are itemised in your payout ledger.
When an order changes, fees work like this:
- You pay the marketplace fee only on cards that ship. Any card removed from an order before it ships has its marketplace fee waived, whether you cancel the order or the card, you remove the card through a Fulfillment report, or the Buyer asks to remove it and you agree. The GST/HST, and BC PST where it applies, on a waived marketplace fee is waived with it.
- The processing fee stays on every order that is cancelled or changed before it ships, because the Buyer's payment was already processed. The one exception: if the Buyer's request cancels the whole order before it ships and you removed no cards from it, you pay no fees on it.
- If you replace a card and the Buyer accepts a credit for it, the fees on that card stay.
- If an order is refunded after it ships, whether you or the Buyer asked for the refund, or a payment dispute on it is decided against you, the fees on the order stay, including the tax on the marketplace fee.
If an order has no payout left to deduct a fee from, the fee is charged to your seller balance and deducted from your next payouts.
We may change seller fees only by publishing a new version of these Seller Terms, and a change applies only to orders placed after you accept it.
11. Payouts and holds
Each order is paid out separately to your Stripe account. An order becomes eligible for payout once it is marked shipped and its hold window has passed, and eligible payouts are released on a rolling basis.
Your hold window is normally 14 days after shipping. We set hold windows per Seller and may change yours, including a longer window for new Sellers until they build a track record, or in response to disputes or risk signals. Your current hold window is shown in your seller dashboard. An order shipped without tracking is paid no earlier than the later of its normal hold date and 30 days after its latest estimated delivery date.
A payout is also held while its order is late, while we review a problem or a risk signal on it, and while a refund on it is in progress. After a payout reaches your Stripe balance, Stripe holds it for 7 days and then pays it to your bank on its own schedule.
12. Amounts you owe
If we refund a Buyer for an order you sold under these Seller Terms, or a chargeback or payment dispute on your order is decided against us and section 13 places that loss on you, the amount (and any dispute fee our payment processor charges us for it) is a debt you owe us. Fees charged to your seller balance under section 10 are also a debt you owe us. We show each amount in your payout ledger.
We may recover a debt by deducting it from payouts not yet released to you, or by reversing a payout already sent to your Stripe account. If that does not cover it within 30 days, we will send you an invoice, and you agree to pay it within 30 days.
13. Payment risk and limits
A single checkout is limited to C$10,000 including tax and shipping. We also set a limit on the total of each of your orders and on the total of your payouts not yet released, and we may change your limits as you build a track record.
We screen payments for fraud, may require card authentication, and may block payments we consider too risky. We bear the loss from a chargeback for an unauthorised payment only when you shipped the order on time to the address on the order and kept the shipping evidence. You bear losses from carriers, parcels that do not arrive, the cards themselves, packaging, late shipping, and shipping to an address that was not on the order.
14. Taxes
Where marketplace facilitator rules apply, we collect and remit sales taxes on your marketplace sales, and the tax we collect is withheld from your payout. If you are registered for GST/HST, we ask you to make a billing-agent election with us during setup. We use your legal name, address, seller type and GST/HST details for sales tax. You remain responsible for your own income tax and business records, and for any tax obligations outside our facilitator role.
15. Payouts through Stripe
We use Stripe to make payouts to Sellers. The Stripe Recipient Agreement applies to your receipt of payouts. To receive payouts, you must give us accurate and complete information about you and your business, and you authorise us to share it and your payout transaction information with Stripe. Stripe may obtain information from credit agencies to verify your identity, and processes your data under the Stripe Privacy Policy. We never hold your banking credentials.
16. Buyer information and your privacy
You may use a Buyer's name, shipping address, email address, and order details only to fulfil and support that order and to meet your legal obligations. You must not use them for marketing, add the Buyer to a mailing list, or share them with anyone other than your carrier. You must protect them with reasonable safeguards and delete them when you no longer need them for those purposes.
We keep an individual Seller's email address, phone number and home address private from Buyers and from public pages. Our Privacy Policy explains how we handle your personal information.
17. Suspension and removal
We may pause or remove your listings, pause payouts not yet released where the law and our payment processor allow, or suspend or close your store for a material or repeated breach of these Seller Terms or the Terms of Service, fraud, or risk to Buyers or the marketplace. Orders placed before a pause or suspension must still be shipped or cancelled. You may pause your own store at any time with vacation mode, and orders already placed must still be shipped.
18. How we decide cases
Snapcaster decides marketplace cases, including refunds, holds and recovery of amounts you owe, on the evidence, acting reasonably and in good faith. If you disagree with a decision, you can ask us to review it by writing to support@snapcaster.ca. This does not limit your right to go to court or any right you have by law.
19. Changes to these Seller Terms
When we change these Seller Terms, we publish a new version with a new version number and effective date on this page. Your seller dashboard then asks you to accept it, and your listings stay out of search until you do. Orders placed before you accept a new version stay under the version in effect when they were placed.
20. Leaving the marketplace
You may stop selling at any time by writing to support@snapcaster.ca. Orders placed before you stop must still be shipped or cancelled. When your store closes, we may keep payouts not yet released for up to 90 days to cover refunds, claims and chargebacks on orders you already sold, and we then release the rest to you.
21. Contact
- Eppler Software, doing business as Snapcaster
- 365 Waterfront Cres, Victoria, BC V8T 0A6, Canada
- 778-348-2447
- support@snapcaster.ca